RETURN & REFUND POLICY

D&B Organic Teas LLC

Last Updated: 01/01/2026

---

Our Policy

At D&B Organic Teas, we take pride in the quality and care of our products. Due to the consumable nature of loose-leaf tea, all sales are final.

We do not accept returns. However, we are happy to assist if there is an issue with your order.

---

Eligible Refunds or Replacements

We offer refunds or replacements only in the following cases:

• Your order arrived damaged

• You received an incorrect item

If your order meets one of these conditions, please contact us within a reasonable time after delivery.

---

How to Request Support

To help us resolve the issue quickly, please email us with:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or incorrect item

Once reviewed and approved, we will issue a replacement or refund to your original payment method.

---

Non-Refundable Items

The following are not eligible for refunds or returns:

• Opened or used tea products

• Orders where no damage or error occurred

• Orders returned without prior approval

---

In-Person Purchases

All in-person purchases are final. Refunds or replacements for in-person sales are handled at our discretion and only for damaged or incorrect items.

---

Shipping Costs

Shipping costs are non-refundable unless the return or replacement is due to our error.

---

Processing Time

Approved refunds are typically processed within a few business days after approval. Processing times may vary depending on your payment provider.

---

Contact Us

If you have questions about this policy or need assistance with an order, please contact:

D&B Organic Teas LLC
darrellgivens@comcast.net